Crisis Intervention / Emergency Services Programs - Western Mass News - WGGB/WSHM

Crisis Intervention / Emergency Services Programs


Massachusetts Behavioral Health Partnership Resource Guide to Emergency Services Programs

(Compiled from the Commonwealth of Massachusetts Executive Office of Health and Human Services, 2017)

Every ESP provides behavioral health crisis assessment, intervention and stabilization services, 24 hours per day/7 days per week/365 days per year, through 4 service components: Mobile Crisis Intervention (MCI) services for youth, adult mobile services, ESP community based locations, and community crisis stabilization (CSS) services for ages 18 and over. The operating hours for the ESP community based locations and CCS programs are noted in the listings below. The operating hours for Mobile Crisis Intervention services for youth are 24 hours per day/7 days per week/365 days per year at any and all locations. The operating hours for adult mobile services are 24 hours per day/7 days per week: during this time period, mobile services will be available from 7 a.m. to 8 p.m. at any/all locations, and from 8 p.m. to 7 a.m. this service will be available in residential programs and hospital emergency departments.

All ESP service components and locations may be accessed through the ESP’s toll free number. Where applicable, local numbers for specific locations have also been provided above. It is recommended that individuals and families call the ESP’s toll free number first, so the ESP can help them access the most appropriate services. Please refer to www.masspartnership.com and click on “ESP’ on the left side of the home page for more information including updates to this directory.

    Southern Pioneer Valley
    (Agawam, Belchertown, Blandford, Bondsville, Chester, Chicopee, East Longmeadow, Granby, Granville, Hampden, Holyoke, Huntington, Indian Orchard, Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, South Hadley, Southampton, Southwick, Springfield, Thorndike, Three Rivers, Tolland, Ware, Westfield, West Springfield and Wilbraham)
  • 24 hour access number: (800) 437-5922
  • ESP Provider: Behavioral Health Network
  • ESP Director: Kate Hildreth-Fortin, (413) 301-9350, kate.hildreth@bhninc.org
  • Mobile Crisis Intervention Manager: Hallie-Beth Hollister, (413) 271-8075, HallieBeth.Hollister@bhninc.org

Service Locations
  • Behavioral Health Network Community Based Location
  • 417 Liberty Street
  • Springfield, MA 01104
  • Phone: (413) 733-6661, Fax: (413) 733-7841
  • 24 Hour Access Number: (800) 437-5922
  • Operating Hours: 24/7
  • Carson Center
  • 77 Mill Street
  • Westfield, MA 01085
  • Phone: (413) 568-6386, Fax: (413) 572-4144
  • 24 Hour Access Number: (800) 437-5922
  • Operating Hours: 24/7
  • Behavioral Health Network Community Crisis Stabilization Program
  • 417 Liberty Street
  • Springfield, MA 01104
  • Phone: (413) 733-6661, Fax: (413) 733-7841
  • 24 Hour Access Number (800) 437-5922
  • Operating Hours: 24/7
  • Carson Center
  • 77 Mill Street
  • Westfield, MA 01085
  • Phone: (413) 568-6386, Fax (413) 572-4144
  • 24 Hour Access Number: (800) 437-5922
  • Operating Hours: 24/7
  • Behavioral Health Network Community Crisis Stabilization Program
  • 40 Bobala Road
  • Holyoke, MA 01104
  • Phone: (413) 532-8016, Fax: (413) 532-8205
  • 24 Hour Access Number: (800) 437-5922
  • Operating Hours: 24/7


    Northampton
    (Amherst, Chesterfield, Cummington, Easthampton, Florence, Goshen, Hadley, Hatfield, Middlefield, Northampton, Pelham, Plainfield, Westhampton, Williamsburg, and Worthington.)
  • 24 hour access number: (844) 788-6470
  • ESP Provider: Clinical and Support Options
  • ESP Director: Debra DeMuth, (413) 586-5382, ext. 3501, ddemuth@csonic.org
  • Mobile Crisis Intervention Manager: Amber Gahn, (413) 586-5555, agahn@csoinc.org

Service Locations
  • Clinical and Support Options Community-Based Location
  • 29 North Main Street
  • Florence, MA 01062
  • Phone: (413) 586-5555, Fax: (413) 586-2723
  • 24 Hour Access Number: (800) 322-0424
  • Operating Hours: 24/7
  • Clinical and Support Options Community Crisis Stabilization Program
  • 29 North Main Street
  • Florence, MA 01062
  • Phone: (413) 586-2973, Fax: (413) 582-6893
  • 24 Hour Access Number: (800) 322-0424
  • Operating Hours: 24/7


    The Berkshires
    (Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesboro, Lee, Lenox, Monroe, Monterey, Mount Washington, New Ashford, New Marlboro, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, and Windsor.)
  • 24 hour access number: (800) 252- 0227
  • ESP Provider: The Brien Center for Mental Health and Substance Abuse
  • ESP Director: Rebecca Phelps, (413) 629-1062, Rebecca.Phelps@briencenter.org
  • Mobile Crisis Intervention Manager: Rebecca Phelps, (413) 629-1062, Rebecca.Phelps@briancenter.org

Service Locations
  • The Brien Center Community-Based Location
  • 34 Pomeroy Avenue
  • Pittsfield, MA 01201
  • Phone: (413) 499-0412, Fax: (413) 499-3245
  • 24 Hour Access Number: (800) 252-0227
  • Operating Hours: 24/7
  • The Brien Center Community-Based Location
  • 66 West Street
  • Pittsfield, MA 01201
  • Phone: (413) 499-0412, Fax: (413) 447-3245
  • 24 Hour Access Number: (800) 252-0227
  • Operating Hours: 8am-12am 7 days/week
  • The Brien Center Community- Based Location
  • 124 American Legion Drive
  • North Adams, MA 01247
  • Phone: (413) 664-4541, Fax (413) 662-3311
  • 24 Access Number: (800) 252-0227
  • Operating Hours: 9am-5pm Weekdays
  • The Brien Center Community-Based Location
  • 60 Cottage Street
  • Great Barrington, MA 01230
  • Phone: (413) 664-4541, Fax: (413) 528-8187
  • 24 Hour Access Number: (800) 252-0227
  • Operating Hours: 9am-5pm Weekdays
  • The Brien Center Community-Based Location
  • 34 Pomeroy Avenue
  • Pittsfield, MA 01201
  • Phone: (413) 499-0412, Fax: (413) 499-0995
  • 24 Hour Access Number: (800) 252-0227
  • Operating Hours: 24/7


    Greenfield
    (Ashfield, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leverett, Leyden, Millers Falls, Montague, New Salem, Northfield, Orange, Petersham, Phillipston, Rowe, Royalston, Shelburne, Shutebury, Sunderland, Tuners Falls, Warwick, Wendell, and Whately)
  • 24 hour access number: (800) 562-0112
  • ESP Provider: Clinical and Support Options
  • ESP Director: Dan Sontag, Phone: (413) 774-5411, Fax: (413) 773-8429, dsontag@csoinc.org
  • Mobile Crisis Intervention Manager: Danielle Poulin, (413) 774-5411, dpoulin@csoinc.org

Service Locations
  • Clinical and Support Options Community-Based Location
  • 140 High Street
  • Greenfield, MA 01301
  • Phone: (413) 774-5411, Fax: (413) 773-8429
  • 24 Hour Access Number: (800) 562-0112
  • Operating Hours: 24/7
  • Clinical and Support Options Community- Based Location
  • 491 Main Street
  • Athol, MA 01331
  • Phone: (978) 249-9490, Fax: (978) 249-3139
  • 24 Hour Access Number: (800) 562-0112
  • Operating Hours: 8am-8pm Weekdays
  • Clinical and Support Options Community Crisis Stabilization Program
  • 140 High Street
  • Greenfield, MA 01301
  • Phone: (413) 772-0249, Fax: (413) 773-8429
  • 24 Hour Access Number: (413) 773-8429
  • Operating Hours: 24/7

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