Before some of the world's top entertainers ever step on the stage in the Mohegan Sun arena or the Wolf Den, there's an "A-team" prepping for their every need.
A butler, full stage and support service are just some of the items waiting for them, including a special confection.
"We give them a WOW factor," said Gloria Boozer, who is a pastry chef to the stars. "That's what we do at Mohegan Sun, give 'em WOW, baby."
"It's so cool to have Bruno Mars in the house, Bruce Springsteen in the house, Beyonce in the house," said Tom Cantone, who is the president at Sports & Entertainment. "Those are special times, they know it too, and there's a sense of pride when you have an 'A' list name in the house, the whole world wants to be here."
The special care is why baseball great Doc Gooden told Eyewitness News he returns time and time again to Mohegan Sun.
"The only thing I need is a remote, a bed but they go over that," Gooden said.
The presidential suite, which is said to be a home away from home for J. Lo and other stars, features marble counter tops and modern decor. A personal butler can watch someone's helicopter or arrive on a custom coach tour bus such as Luke Bryan. Some stars stay in their million dollar RVs and never see a butler.
"It's great to be considered part of the 'A team,' you know, we try to greet the guest and give them everything they want and make it as pleasant for them as possible," said Edwin Urena, who is a butler to the stars.
Urena said he has been pampering the stars' specific needs for 18 years.
The presidential suite features two bedrooms, one on each end of the room, but it is not the largest or the most luxurious suite at the casino.
The royal suite, which is one floor above the presidential suite, is larger with more amenities. Eyewitness News couldn't get inside the room.
"When you have a guest at your house, you want to treat them with the best that you got," Cantone said. "This is our house and we want to treat them with the best that we got."
There's a whole other world under the sun that you don't see, but arena stars such as Tony Bennett and Kiss as well as others do see.
"Once the artist arrives they want to see everything working, 100 percent," said Michael Libera with the Mohegan Sun Arena. "Whether it's audio, video, lighting."
Libera said he not only has to make sure the shows are flawless. He also has to make sure the talent's green room is prepped and their crew is comfortable too in the tour café.
"When the lights go down, watching the crowd roar, watching it all come together," Libera said. "That's moment we've all been working for."
Cantone said he knows what makes him happy at the end of the day.
"When I see 10,000 people happy. We create and make memories, that's our by-product, it's not booking shows, we'll make memories for life here," Cantone said.
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