Hundreds of dispatchers from several local police and fire departments gathered for a training session Wednesday at Western New England University.
It was part of a nationwide effort spearheaded by the Denise Amber Lee Foundation named after a Florida woman who was kidnapped and murdered in 2008.
The investigation into her death found flaws in the dispatch system in that state.
Now the foundation is traveling around the country holding informational sessions to try to prevent what happened to Denise from happening again.
"They're the first line of defense. They're the ones answering the calls and I just wanted to do what I could and see Denise's legacy be positive and to see some change," said Denise's husband, Nathan Lee.
The training session covered different scenarios to teach dispatchers how to properly handle each 911 call.
Copyright 2014 WSHM (Meredith Corporation). All rights reserved.