New complaints against local consignment shop - Western Mass News - WGGB/WSHM

New complaints against local consignment shop

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A local consignment shop is under fire once again. Last year, Chicopee City Councilors took action to effectively close Vanguard Consignment House. But now, there are new complaints and customers are demanding answers.

"We've also received some other complaints that some people haven't been paid back in full," said City Councilor Adam Lamontagne.

Deborah Behart said she received a $100 check for a sofa she gave to the shop. But, it was worth considerably more.

"I have no idea what he actually sold it for, but he originally told me he was going to price it at $2,500," Behart wrote.

Similarly, Terri Carr said she sent several high dollar pieces of furniture to Vanguard Consignment.

"I received $235. But, I was expecting more than $800," Carr wrote.

The list goes on.

Chicopee City Councilors met Tuesday night to discuss the complaints.

"Basically, it's for Vanguard Consignment House to come back in and discuss the new restrictions that we placed on the license," said Lamontagne. "We added new restrictions that all cosigners must be paid back in full or have their furniture returned by July 1st.

Lamontagne wants to know what has been done with the furniture, when or if it was sold, and for how much.

"They brought it to the City Council's attention because they wanted help. The key here is to treat customers with dignity and respect. And, that's all."

Depending on the owners' answers, City Councilor's plan to suspend the license, revoke it or modify it.

City Councilor's voted unanimously to send the issue to the license committee. Their next meeting will be held on July 6th for further discussion.

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