Escalators broken inside the Holyoke Mall at Ingleside are leaving customers frustrated.
“It is an inconvenience and it’s a real problem,” Peter Ansara, of Springfield, said.
Two of the three escalators inside are broken.
“You know you come up to the escalator, it’s closed and you have to find another way around,” Rob Engelson, of South Hadley, said.
Others are not finding another way, but instead, taking their business elsewhere.
“I didn’t go upstairs and I had business and I would’ve spent money, but I did not,” Ansara said. “I left the mall.”
The escalator located near JCPenney is being rebuilt. The mall, however, could not specify when it will be fixed.
“I can’t remember a time recently that they’ve been not broken,” Michael Mruk, of Belchertown, said.
The repair company, Excel, is also working on the escalator near Sears. They’re replacing the hand rail. That escalator is expected to be fixed by next week.
Both escalators out of service are escalators that would bring you upstairs.
“And I’m sure the tenants which pay a fortune at the Ingleside mall are not happy on the second floor because they’ve got to be losing a lot of money,” Ansara added.
The halt in escalator service is not just an inconvenience for shoppers, but for employees, as well.
“At the end of the night when you bring out the trash, you have to walk all the way around with it instead of just going down the escalator,” Engelson said. “Every day you have to find another way to go back in and out.”
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