MassDOT warns of a busy week at the RMV - Western Mass News - WGGB/WSHM

MassDOT warns of a busy week at the RMV

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(Western Mass News photo) (Western Mass News photo)
SPRINGFIELD, MA (WGGB/WSHM) -

This morning, a massive line stretched around the Registry of Motor Vehicles office in Springfield.

Many of those in line were people trying to get their hands on the new identification which allows you to board a plane without a passport called Real ID.

"I'm here to get the Real ID," said Ericka Cadete of Ludlow.

It's something Cadete, a teacher in Ludlow, tried to get on Tuesday, but after seeing the line stretching clear across the front of the building, she wasn't having it.

"I can't wait in that line with two children and I can't do it online," Cadete noted.

In response to the long lines this morning, MassDOT told Western Mass News that: "Registry locations will be busier than usual this week because it is the end of the month when many people have credentials expiring and because this is school vacation week."

Which is too bad, Cadete told Western Mass News, as this week is ideal for someone on spring break.

"I'm a teacher, so this week was what I needed off," Cadete explained.

We're told by employees at the RMV that on top of school vacation, Monday was also a holiday, so these long lines were always expected.

"Everyone was all mad and angry and argh," said Charles Hanks of Springfield.

The RMV shut down its offices for three days last month to upgrade their computer system in preparation for Real ID and while the word is getting out, the RMV staff is finding not everyone is coming prepared.

MassDOT told us that: "Wait times continue to be longer than we would like in some locations during some time periods due to new federal and state requirements, which require customers to present more documents than ever before to get or renew a driving license, ID card or learner's permit." 

Brooke Harrington just moved from northern Virginia. She said that compared to there, these lines are nothing.

"It seems quicker so far up here," Harrington said.

Harrington added that the best way to deal with a line is with company, so she brought her friend, Charles Hanks from Springfield, with her - not just because he knows the system, but because they have plans that require an ID.

"I was actually here to help her out so we can take a trip to go to the Cape," Hanks said.

MassDOT is advising everyone to expedite the many applications they have by heading to their website first to see what you need and if you need to be here at all.

For more information and to process online RMV transactions, CLICK HERE.

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