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Westfield crews work to fix multiple water main breaks

Some residents were without running water for more than 4 hours, and they said that they are relieved to have it back on.
Published: Jun. 21, 2022 at 6:47 PM EDT|Updated: Jun. 21, 2022 at 10:28 PM EDT
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WESTFIELD, Mass. (WGGB/WSHM) - The water is back on for Westfield residents following multiple water main breaks in the city Tuesday evening.

Some residents were without running water for more than 4 hours, and they said that they are relieved to have it back on.

“They’ve done a very good job,” said Faith of Westfield.

She told Western Mass News that she is grateful for the speedy response of the city’s water department after she called in a water main break at the intersection of Bancroft Street and Falley Drive.

“He just told me it was a sinkhole, and it’s a biggie!” Faith told us.

She said she went outside to get her mail just before 4 p.m. on Tuesday afternoon when she noticed water pooling at the end of her street.

“And then, I walked to the end of the street, and I saw cars, three or four cars at least, trying to get through the water,” Faith recalled. “So then, I went in the house and I called the water department and I told them where I lived and what I saw and they said, ‘Thank you, we hadn’t gotten a call yet,’ and they said, ‘We’ll have someone out there shortly,’ and they were.’”

Luckily, Faith said not having water was not too much of an inconvenience.

“Because I’m by myself, it hasn’t been a big deal,” she said, “but it’s still, we haven’t had water.”

The break was repaired around 7:30 p.m. when our crews were there, and at that time, they were close to restoring the water.

“What they’re doing is trying to get the air through first. That’s the way it’s going to come back,” Faith told us. “I’ll be able to flush the toilet, and run their own water for dishes or whatever people have to do.”

There is still no word yet on what caused the break. According to the Westfield Police Department’s Facebook page, there was also a break this evening on City View Road.