Contact Us

News tips, story ideas, or press releases

If you have a breaking news tip, story idea, or press release, you can e-mail Alternatively, you may call the newsroom at (413) 733-4040.

News comment or question?

You can contact news director Hugh Zeitlin at

Sales and Advertising

For questions about advertising on Western Mass News, ABC40, CBS 3, FOX 6, or, contact Sales at (413) 733-4040 or email Stephen Bryan by clicking here

To contact specific departments via email

Copies of local news or sports segments

If you like a copy of a Western Mass News story seen on-air, contact Metro Monitor at (800) 861-5255. Metro Monitor is a private company that records all Western Mass News newscasts and will provide a DVD or VHS copy for a fee.

Western Mass News Celebrates

CLICK HERE to submit your announcement

Western Mass News Surprise Squad

The Surprise Squad strikes all over the area, helping out deserving individuals and groups. Do you know someone who could use a “Surprise?” Email or click here to submit online.

Closed Captioning/Audio Description

For immediate Closed Captioning or Audio Description concerns, please contact our captioning hotline:

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.

Written closed captioning or audio description complaints should be directed to the following:

  • Gary Rivest
  • Captioning Coordinator
  • 1300 Liberty Street
  • Springfield, MA 01104
  • Phone: 413-733-4040 x118
  • Fax: 413-781-5733
  • Email:

With your written complaint, please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning issue.

Before sending a formal written complaint, we recommend that you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

FCC Public File

Those with disabilities seeking assistance regarding our FCC online public file can contact Gary Rivest at (413) 846-0118 or via email.

Others seeking assistance with our FCC online public file can contact 413-733-4040.