News tips, story ideas, or press releases
If you have a breaking news tip, story idea, or press release, you can e-mail tips@westernmassnews.com. Alternatively, you may call the newsroom at (413) 733-4040.
News comment or question?
You can contact news director Hugh Zeitlin at hugh.zeitlin@westernmassnews.com
Sales and Advertising
For questions about advertising on Western Mass News, ABC40, CBS 3, FOX 6, or westernmassnews.com, contact Sales at (413) 733-4040 or email Stephen Bryan by clicking here
To contact specific departments via email
- News: tips@westernmassnews.com
- Weather: weather@westernmassnews.com
- Sales: sales@westernmassnews.com
Copies of local news or sports segments
If you like a copy of a Western Mass News story seen on-air, contact Metro Monitor at (800) 861-5255. Metro Monitor is a private company that records all Western Mass News newscasts and will provide a DVD or VHS copy for a fee.
Western Mass News Celebrates
CLICK HERE to submit your announcement
Western Mass News Surprise Squad
The Surprise Squad strikes all over the area, helping out deserving individuals and groups. Do you know someone who could use a “Surprise?” Email surprisesquad@westernmassnews.com or click here to submit online.
Closed Captioning/Audio Description
For immediate Closed Captioning or Audio Description concerns, please contact our captioning hotline:
- Phone: 413-733-4040
- Fax: 413-781-5733
- Email: gary.rivest@westernmassnews.com
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.
Written closed captioning or audio description complaints should be directed to the following:
- Gary Rivest
- Captioning Coordinator
- WGGB/WSHM
- 1300 Liberty Street
- Springfield, MA 01104
- Phone: 413-733-4040 x118
- Fax: 413-781-5733
- Email: gary.rivest@westernmassnews.com
With your written complaint, please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning issue.
Before sending a formal written complaint, we recommend that you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.
FCC Public File
Those with disabilities seeking assistance regarding our FCC online public file can contact Gary Rivest at (413) 846-0118 or via email.
Others seeking assistance with our FCC online public file can contact 413-733-4040.
