Closed Captioning Contact Information


If you have a story idea or a breaking news tip, contact us at (413) 733-4040 or email If you have a comment or question, email our Station Manager at john.hesslein@westernmassnews.comIf you wish to advertise with us, contact Sales at (413) 733-4040 or email contact specific departments via email:News: tips@westernmassnews.comWeather: weather@westernmassnews.comSales: sales@westernmassnews.comFor immediate Closed Captioning Concerns Please, Contact Our Captioning Hotline:Phone: 413-733-4040Fax: 413-781-5733Email: CaptionsWGGB@Meredith.comWe will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.Written Closed Captioning Complaints Should Be Directed To The Following:

Gary Rivest

Captioning Coordinator


1300 Liberty Street

Springfield, MA 01104

Phone: 413-733-4040 x118

Fax: 413-781-5733


With your written complaint please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning issue.Before sending a formal written complaint, we recommend that you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

Copyright 2015 Western Mass News (Meredith Corporation). All rights reserved.

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