Closed Captioning or Audio Description
If you have a story idea or a breaking news tip, contact us at (413) 733-4040 or email firstname.lastname@example.org.
If you have a comment or question, email our VP/General Manager at email@example.com.
To contact specific departments via email:
For immediate Closed Captioning or Audio Description Concerns Please, Contact Our Captioning Hotline:
- Phone: 413-733-4040
- Fax: 413-781-5733
- Email: firstname.lastname@example.org
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.
Written Closed Captioning or Audio Description Complaints Should Be Directed To The Following:
Gary Rivest, Captioning Coordinator WGGB/WSHM 1300 Liberty Street Springfield, MA 01104
Phone: 413-733-4040 x118
With your written complaint please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning or audio description issue.
Before sending a formal written complaint, we recommend that you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.