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Closed Captioning or Audio Description

If you have a story idea or a breaking news tip, contact us at (413) 733-4040 or email tips@westernmassnews.com.

If you have a comment or question, email our General Manager at patience.hettrick@westernmassnews.com

If you wish to advertise with us, contact Sales at (413) 733-4040 or email stephen.bryan@westernmassnews.com

To contact specific departments via email:

For immediate Closed Captioning or Audio Description Concerns Please, Contact Our Captioning Hotline:

  • Phone: 413-733-4040
  • Fax: 413-238-6033
  • Email: keith.smith@westernmassnews.com

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.

Written Closed Captioning or Audio Description Complaints Should Be Directed To The Following:

  • Keith Smith
  • WGGB/WSHM
  • 1300 Liberty Street
  • Springfield, MA 01104
  • Phone: 413-733-4040 x131
  • Fax: 413-238-6033
  • Email: keith.smith@westernmassnews.com

With your written complaint please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning or audio description issue.

Before sending a formal written complaint, we recommend that you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.