If you have a story idea or a breaking news tip, contact us at (413) 733-4040 or email firstname.lastname@example.org.
If you have a comment or question, email our VP/General Manager at email@example.com.
To contact specific departments via email:
- News: firstname.lastname@example.org
- Weather: email@example.com
- Sales: firstname.lastname@example.org
To get a copy of a news or sports segment seen on Western Mass News, please contact Metro Monitor at 1-800-861-5255. Metro Monitor is a private company that records all Western Mass News newscasts and will provide a DVD or VHS copy for a fee.
To submit your announcement for Western Mass News Celebrates, email a photo - along with the date it should air, the greeting or message, and who the announcement's from - to email@example.com
For immediate Closed Captioning Concerns Please, Contact Our Captioning Hotline:
- Phone: 413-733-4040
- Fax: 413-781-5733
- Email: CaptionsWGGB@Meredith.com
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.
Written Closed Captioning Complaints Should Be Directed To The Following:
1300 Liberty Street
Springfield, MA 01104
Phone: 413-733-4040 x118
With your written complaint, please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning issue.
Before sending a formal written complaint, we recommend that you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.