Contact Us


News tips, story ideas, or press releases

If you have a breaking news tip, story idea, or press release, you can e-mail  Alternatively, you may call the newsroom at (413) 733-4040.


News comment or question?

You can contact our News Director, Patience Hettrick, by clicking here.


Sales and Advertising

For questions about advertising on Western Mass News, ABC40, CBS 3, FOX 6, or, contact Sales at (413) 733-4040 or email Eileen Cole by clicking here or Jerry Hyland by clicking here.


To contact specific departments via email


Copies of local news or sports segments

If you like a copy of a Western Mass News story seen on-air, contact Metro Monitor at (800) 861-5255.  Metro Monitor is a private company that records all Western Mass News newscasts and will provide a DVD or VHS copy for a fee.


Western Mass News Celebrates

To submit your announcement, email a photo - along with the date it should air, the greeting or message, and who the announcement's from - to


Western Mass News Surprise Squad

The Surprise Squad strikes all over the area, helping out deserving individuals and groups. Do you know someone who could use a "Surprise?" Email or click here to submit online


Closed Captioning

For immediate Closed Captioning concerns,, please contact our captioning hotline:

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.

Written closed captioning complaints should be directed to the following:

  • Gary Rivest
  • Captioning Coordinator
  • 1300 Liberty Street
  • Springfield, MA 01104
  • Phone: 413-733-4040 x118
  • Fax: 413-781-5733
  • Email:

With your written complaint, please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning issue.

Before sending a formal written complaint, we recommend that you first contact our captioning hotline.  We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.


FCC Public File

Those with disabilities seeking assistance regarding our FCC online public file can contact Leslie Burleson at (860) 244-1690 or via email

Others seeking assistance with our FCC online public file can contact 413-733-4040.



WGGB/WSHM is owned by Meredith Corporation. Meredith – headquartered in Des Moines, Iowa – has been committed to service journalism for nearly 120 years, and uses multiple distribution platforms—including broadcast television, print, digital and video—to provide consumers with content they desire and to deliver the messages of its advertising and marketing partners. Meredith's Local Media Group includes 17 television stations, reaching 11 percent of U.S. households. Meredith's National Media Group reaches more than 190 million unduplicated American consumers every month, including nearly 95 percent of U.S. women. Meredith is the No. 1 magazine operator in the U.S. and owner of the largest premium content digital network for American consumers.