Closed Captioning

If you have a closed captioning concern or need to contact Western Mass News, use the information on this page.

If you have a story idea or a breaking news tip, contact us at (413) 733-4040 or email

If you have a comment or question, email our VP/General Manager at

If you wish to advertise with us, contact Sales at (413) 733-4040 or email or

To contact specific departments via email:

  • News:
  • Weather:
  • Sales:

For immediate Closed Captioning Concerns Please, Contact Our Captioning Hotline:

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.

Written Closed Captioning Complaints Should Be Directed To The Following:

Gary Rivest
Captioning Coordinator
1300 Liberty Street
Springfield, MA 01104

Phone: 413-733-4040 x118
Fax: 413-781-5733


With your written complaint please include any contact information, such as address, telephone number and email address, the name of the program, date, time and nature of the captioning issue.

Before sending a formal written complaint, we recommend that you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.