Police investigating break-in at West Springfield cannabis dispensary

WEST SPRINGFIELD, MA (WGGB/WSHM) -- A fully masked intruder broke into the Fine Fettle cannabis dispensary on Memorial Avenue Wednesday morning, but left with rolling papers and vape batteries, according to the company’s CEO.

Fine Fettle CEO Ben Zachs said the suspect smashed a back window to enter the dispensary. The alarms and glass-break sensors activated and the suspect tried to open doors before leaving through the window, Zachs explained and added “We prepare for the worst.”

The suspect was inside the dispensary for approximately two minutes, according to Zachs.

West Springfield Police arrived minutes after the alarm was triggered. Police collected DNA evidence from the scene and are working to identify the suspect, police told Western Mass News.

Zachs said every inch of the facility is monitored by surveillance cameras, except the restrooms and break rooms. He said the windows have special detectors and rooms are sealed by bolted doors that require key card access. “These are some of the most safe and secure buildings in the entire state,” he noted.

The Massachusetts Cannabis Control Commission sets security requirements for cannabis dispensaries and conducts surprise inspections. The commission told Western Mass News that it’s mandatory for a licensee to report any security breach and added that “The Commission has been made aware of break-ins/attempted robberies through Licensee reporting and communicated caution to the industry as well as reminded them of their regulatory responsibilities.”

Zachs said Fine Fettle’s team completes monthly security checks and audits, tracks the results, and requires multiple people to sign off. He said operators could be fined, shut down, or lose their licenses if they do not follow the requirements.

Fine Fettle opened at noon Wednesday, instead of its usual 9 a.m. opening time.